Terms & Conditions

Effective Date: 03/05/2025

• Company: Haiya Security
• Website: www.haiyasecurity.co.uk
• Contact: info@haiyasecurity.co.uk

1. Service Overview

Haiya Security provides supply and installation services for CCTV and intruder alarm systems to customers aged 16 and over. By using our website or engaging our services, you agree to these Terms & Conditions.

2. Eligibility

Our services are only available to individuals aged 16 or over. By placing an order, you confirm that you meet this age requirement.

3. Quotations and Orders

• All quotations are valid for 30 days unless otherwise stated.
• Orders are accepted at our discretion and become binding only when confirmed in writing.

4. Customer Responsibilities

• You must provide access to the premises at agreed times for site surveys, installation, and testing.
• You are responsible for ensuring that necessary electrical and network infrastructure is available and in good condition for installation.
• You must obtain any required permissions (e.g., landlord consent, building control) prior to installation.
• You are responsible for the ongoing security and lawful use of the installed systems, including compliance with data protection and privacy laws for CCTV use.

5. Payment Terms

• Payment terms will be confirmed in your quote. Typically, a deposit may be required, with the balance due upon completion of installation.
• Additional services or changes requested after the initial agreement may incur extra charges, which will be communicated and agreed upon in advance.

6. Installation and Warranty

• We will carry out the installation with reasonable skill and care, following relevant UK standards.
• We provide a [specify period, e.g., one year] warranty on equipment and installation against defects not caused by misuse or unauthorized tampering.
• Warranty does not cover damage from power surges, misuse, or environmental factors.

7. Cancellations and Refunds

• You may cancel your order prior to installation, subject to any costs already incurred by us.
• If you are a consumer, statutory rights regarding cancellation and refunds apply.

8. Liability

• We are not liable for indirect, incidental, or consequential damages arising from the use or failure of the installed systems, including data loss or business interruption.
• Our liability is limited to the value of the services provided, except where prohibited by law.

9. Intellectual Property

All content on our website is the property of Haiya Security and may not be copied or reproduced without permission.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact

For questions or complaints regarding these Terms & Conditions, please contact us at info@haiyasecurity.co.uk.